Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Category: Customer Support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Social media is booming in Southeast Asia, resulting in an influx of social commerce busi...
Social media is the newfound power for customer support. Read more to find out how you c...
Technology simplifies life.
Everything from the moment we wake up to when we sleep, we...
An ideal chatbot flow ensures that your users stay engaged and informed. Here are 10 key ...
As an insurance company, processing claims can be tiring. An insurance chatbot can automa...
AeroCRS, a leader in the travel technology industry, and Verloop.io collaborated to provi...
Many businesses have adopted mobile chatbots for customer service to improve their custom...
Integration of conversational AI platform with the customer service tools allows business...
Client experience matters, and it leads to real revenue. According to research from PwC, ...
Siraj Uddin is Head of Customer Experience at Transak. He talks about the importance of c...
When it comes to conversational AI vs live chat with human as a customer support option, ...
Conversational AI is trending and preferred communication tool for businesses. We look at...
Wondering which support is better for your company: phone or conversational AI? In this a...
We look at different types of customer support and how to go about selecting the best opt...
It’s a big, crowded marketplace out there, full of consumers that want different things...