Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
We discuss 15 essential customer support metrics, their definitions and tips to improve t...
Intelligent and contextual-driven chatbots are supremely important for businesses. We hav...
Call centres aren't enough to support your customers and provide seamless experiences. Yo...
eCommerce today needs tools that get work done at lightning speed. An eCommerce voicebot ...
Voice banking is the new way to bank digitally in 2022 and beyond. Here’s why YOUR bank...
Engagement takes a high jump when a user interacts with an AI that’s smart, perceptive,...
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
Alina Wheeler said, “Design is intelligence made visible.” And it couldn't be more tr...
Have you noticed the many use cases chatbots and voicebots are being deployed for? It’s...
Ask any HR professional what they work on, and it’s likely they will pull out a list of...
Economic crisis is looming over the world. Here’s how your customer support can keep up...
Voice-based conversational AI solves customer queries by providing relevant answers. It e...
WhatsApp is the most popular messaging application in the world. With WhatsApp chatbots, ...
With education getting online, institutes need to have a solution to meet students there....
Want to know how the best real estate companies support and retain their customers? Find ...